問題詳情
三、何謂顧客關係管理（Customer Relationship Management, CRM）？顧客關係管理的績效衡量指標應至少包括那五大項？警民之間的顧客關係管理的主要工作為何？請條列敘述之。並說明如何藉由資訊科技取得警民之間的顧客關係？（30 分）
參考答案
答案：C
難度：適中0.552326
統計：A(2),B(27),C(95),D(48),E(0)
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