問題詳情
5. Pat manages the customer care department of her firm. She is very happy with her team of 15customer care executives who've all been consistently performing well. Customer feedback wasimpressive and Pat is planning to give them good bonuses this time around. As a manager, Patbelieves it is important to let your subordinates know when you are happy with their work. Shedoes so, and also calls a meeting to discuss what they can do to improve further. Pat is usingcommunication for _______.
(A)negotiation
(B)expressing emotion
(C)motivation
(D) decision making
(A)negotiation
(B)expressing emotion
(C)motivation
(D) decision making
參考答案
答案:C
難度:計算中-1
書單:沒有書單,新增
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