問題詳情
28 領隊帶團第一天在機場集合，某位團員自行開車前往，因為交通阻塞，導致飛機起飛前該位旅客仍無法抵達機場。旅客電話詢問領隊是否可以請公司協助安排後續交通趕上團體，以下領隊的回答與處置何者正確？
(A)請旅客放心，根據國外旅遊定型化契約，公司會負責安排後續交通與團體會合，所有費用由公司單獨支付
(B)告知旅客公司會協助後續交通與團體會合，但根據國外旅遊定型化契約，因此產生之費用必須由旅客支付
(C)先斥責旅客遲到所造成的後果，並告知公司完全無法為旅客做任何變更安排，請旅客自行安排在臺灣旅遊
(D)先安撫旅客情緒，再告知公司無法協助安排任何後續的交通，請旅客自行處理，或參加其他的國外團體旅遊
(A)請旅客放心，根據國外旅遊定型化契約，公司會負責安排後續交通與團體會合，所有費用由公司單獨支付
(B)告知旅客公司會協助後續交通與團體會合，但根據國外旅遊定型化契約，因此產生之費用必須由旅客支付
(C)先斥責旅客遲到所造成的後果，並告知公司完全無法為旅客做任何變更安排，請旅客自行安排在臺灣旅遊
(D)先安撫旅客情緒，再告知公司無法協助安排任何後續的交通，請旅客自行處理，或參加其他的國外團體旅遊
參考答案
答案：B
難度：簡單0.867647
統計：A(3),B(118),C(2),D(13),E(0)
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