問題詳情
53. If a manager should show his empathy (Paragraph 6), what would be probably say?
(A) “I know how upset you must be.”
(B) “I appreciate your understanding.”
(C) “I’m sorry for the delay.”
(D) “I know it’s our fault.”
(A) “I know how upset you must be.”
(B) “I appreciate your understanding.”
(C) “I’m sorry for the delay.”
(D) “I know it’s our fault.”
參考答案
答案:A
難度:適中0.5
統計:A(0),B(0),C(0),D(0),E(0)
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