有關門市服務人員與顧客溝通的技巧，下列敘述何者為非？(A)重覆顧客陳述的話做確認(B)多使用「你」或「你們」稱呼顧客(C)使用簡單易懂的語言(D)已知顧客姓氏，儘可能稱呼××先生或××小姐。

問題詳情

80. 有關門市服務人員與顧客溝通的技巧，下列敘述何者為非？
(A)重覆顧客陳述的話做確認
(B)多使用「你」或「你們」稱呼顧客
(C)使用簡單易懂的語言
(D)已知顧客姓氏，儘可能稱呼××先生或××小姐。

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