問題詳情

第一篇：Customer feedback is when customers tell a business how good or bad its products or services are, and how it couldimprove them. Customer complaints are a 41 form of feedback but in many cases, such feedbacks can also be positive.Feedbacks provide opportunities to find out 42 your clients want and need from you, and why they are satisfied orunsatisfied with your products. This is the beginning for companies to 43 how to improve the level of service or thequality of goods. There are quite a few ways to collect such feedbacks. Companies usually ask their customers and clients tocomplete or fill in forms of 44 about the experience of the service, for example guests in a hotel. Feedbacks may also bereceived via emails, letters, phone calls or face-to-face. Nowadays, feedbacks can be 45 on the website by allowingcustomers to express their feelings. Customer representatives can give prompt replies and efficiently collect those opinions.
41.
(A) negative
(B) complicated
(C) forged
(D)festival

參考答案

答案：A
難度：適中0.5
統計：A(0),B(0),C(0),D(0),E(0)

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