(32~35)
Dear Sir or Madam,
     For the past 10 years, I’ve shopped at Nature’s Furniture because the prices you have are fairand the products you sell are of the highest quality. What’s more, I enjoy the help your workers giveeveryone.
     Well, I did until last week. When I asked one of the clerks who was fixing the table for somehelp, he just ignored me. I asked again, and he answered by saying he didn’t serve my kind. Afterthat, he told me to go back to the country I came from. I have never been treated that way before. So, I’m sad to say that you’ve lost a customer. 
                                                                                                                                              Sincerely,
                                                                                                                                     Hakeem Jabar
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 Dear Mr. Jabar,
         I am deeply sorry for what happened, and I still can’t believe it. The person who did that toyou has been found and let go. Also, I promise that nothing like that will ever happen again to youor any of our customers.
         We really don’t want to lose someone who has been with us for so long, so I’ve sent you somecoupons. I know it won’t take the pain away, but I hope it will make up for the bad behavior thatone rude person showed you.
                                                                                                                                          Best regards,
                                                                                                                           Pamela SpruceOwner
 madam 女士 furniture 家具 product 產品 ignore 忽略 serve 服務promise 保證 coupon 折價券 behavior 行為 rude 無禮的
32. Why did Mr. Jabar write this letter?
(A) To place an order for a new table.
(B) To tell someone how badly he was treated.
(C) To find out if the store needs workers.
(D) To return something that he bought.