企業經常把焦點放在「獲取新顧客」上，卻往往忽略了本身原有的顧客群，如此一來便造成什麼效應？(A)旋轉門效應（revolving-door effect）(B)馬太效應（Matthew Effe

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18. 企業經常把焦點放在「獲取新顧客」上，卻往往忽略了本身原有的顧客群，如此一來便造成什麼效應？
(A)旋轉門效應（revolving-door effect）
(B)馬太效應（Matthew Effect）
(C)套牢效應（lock-in effect）
(D)長尾效應（long tail）

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